IndentNow orders have different timelines for shipping. Most products are shipped within 4 business days. This information is displayed prominently on the product page to help you make your purchase. Please note that we promise dispatch timelines and have no control over delivery timelines. Different shippers take different times to reach different locations and hence, we do not promise that a product will reach you by a specific date. That said, we do track shipments to make sure they are not unnecessarily delayed and will continue to follow up with shipping companies until the product reaches you.
We use reputed courier / logistic companies to deliver your products. A e-mail containing the tracking details of the shipment will be e-mailed to you once your order has been shipped. You will have to track the shipment on the website of the respective courier / logistic partners. We do not take any responsibility incase the tracking links are not working or the status of the shipment is not updated. In any such case kindly write to us and we shall contact the courier / logistic company and pass on the information to you. Please also read the terms and conditions of those websites.
IndentNow is not responsible for items lost in shipping. However, all packages are insured; if your item is lost please report it to us.If the items are damaged, please hold onto the item, with the original packaging, and please report it to us within 72 hours of receiving the damaged items at +91 22 71115890 or mail us at support@Indentnow.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Indentnow, we will forward the applicable amount to you (note: original insurance cost is not refundable).
We will accept the request only once we have checked and determined the same. We will not be able to process your request of damaged items if :
- You have not reported the receipt of the damaged items within 72 hours of receiving them.
- Item have been used or opened and / or the original packaging has been tampered with.
- You have not returned the original packaging of the product alongwith it.
- The item is not returned to us in the condition it was received by you
- The item received by us in a damaged condition
- The item has been sourced from outside India.
Incase you choose to pay by ‘NEFT / RTGS’ or ‘Cheque / Money order’ then the dispatch time is calculated from the date of payment realization in our account. Kindly allow for 2-3 working days (excluding bank holidays) for payment realization in our account.
Insome cases we may have to partially ship your order. This does not mean we will not ship the rest of the order. The rest of the order will be shipped as soon as possible. You will be given updates by mail regarding your shipment status of the order.
During busy times, such as holiday periods, there can be processing and shipping delays. The orders cannot be shipped to PO boxes or military addresses. Rural/ Remote addresses require one or more additional days to deliver.
In the event that a non-delivery or delayed delivery occurs on account of a mistake by you (i.e. wrong or incomplete name or address or recipient not available) any extra cost towards re-delivery shall be charged from the User which shall be payable simultaneously upon the delivery of the Product or at such time as may be directed by Indentnow to you.
Indentnow shall not be liable for any delay / non-delivery of purchased Products in the event of any force majeure event including flood, fire, wars, acts of God or any cause that is beyond the control of Indentnow.