1Request for cancellations of orders will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been readied for dispatch or have been dispatched. You can call us on 022-71115870022-71115870 or write to us at email@example.com for cancellation requests as well.
2If an order has been placed using credit/debit/American express or diners card then cancellation of order can be done within 48 hours without penalty, except the 4% Bank Charges
3In case we receive a cancellation e-mail and till that time the order has already been processed and/or shipped by us, the order cannot be canceled. IndentNow has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by IndentNow and accept IndentNow decision regarding the cancellation.
4The prices and availability of products are subject to change without prior notice at the sole discretion of Indentnow. Any order placed for a Product that is listed at an incorrect price or is out of stock may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
5We may cancel an order if the delivery area is not within the serviceable pin-codes of our logistic partners or the delivery location is very far off/remote. If the order has been paid for, in this case, we shall provide 100% refund
6An order cannot be cancelled In the event that a non-delivery or delayed delivery occurs on account of a mistake by you (i.e. wrong or incomplete name or address or recipient not available) any extra cost towards re-delivery shall be charged from the User which shall be payable simultaneously upon the delivery of the Product or at such time as may be directed by Indentnow to you.
Returns, Refunds / Replacements
1Return, refunds/replacements can be made within 3 days without any extra charges & will be processed only if
The item has been damaged during transit
There is manufacturing defect and/or a functional issue
A wrong item is delivered to you
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
2All replacements and refunds will be initiated only after we have inspected the product on site or the original product has reached the company and defect has verified.
3To initiate a return, refund/replacement, email us your Order Number and the Reason for returning on firstname.lastname@example.org. Only after receiving our confirmation for the return, you are requested to send the item back to us. You must ensure to send back the material with its original packaging.We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
4In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. All the details of the manufacturers are available on their respective sites. You can also contact us and we may also be able to provide you with the manufacture contact details.
5No return, refunds/replacements will be allowed in the following conditions:
You have not reported the receipt of the damaged items within 2 days of receiving them.
Item have been used or opened and / or the original packaging has been tampered with.
The original packaging has not been returned to us along with product
The item is not returned to us in the condition it was received by you
The item received by us is in a damaged condition
The item has been sourced from outside India.
If the item sent for replacement is not available, we will try to give you best possible alternatives. The refund will be 90% of Order Cost, if you refuse to accept a suitable and available replacement of the product.All disputes shall be settled under the Mumbai Jurisdiction.